Privacy Policy
How Vape Dubai collects, uses and protects your personal information.
This Vape Dubai privacy policy explains how we collect, use and protect your personal information when you shop at vaphub.ae, the online store of Vape Dubai. It covers the personal data we gather when you place an order, create an account or contact our support team, and sets out your rights over that information. We handle personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. If you have questions about how Vape Dubai uses your data, please contact us at vapeuae333@gmail.com and we will answer promptly.
What personal information Vape Dubai collects
When you order from Vape Dubai we collect the details needed to process and deliver your purchase: your name, delivery address, phone number, email address and age verification details. We also record order information such as the products you bought, the delivery option you chose and your payment method preference. When you browse the store, we may automatically collect technical information such as your IP address, browser type and the pages you visited, which helps us keep the website running smoothly and improve it.
How Vape Dubai uses your data
We use your personal information to process and deliver your orders, to confirm your age in line with UAE law, to communicate with you about your orders, and to respond to your enquiries. With your permission we may send you updates about new products and offers, and you can opt out of marketing messages at any time by contacting us. We never use your data for purposes unrelated to running the store or meeting our legal obligations.
Vape Dubai data protection and security
Protecting your data is central to how we operate. We use reasonable technical and organisational safeguards to guard your personal information against unauthorised access, loss, misuse or alteration, and we limit internal access to the staff who need it to do their jobs. Our website encrypts data in transit, and payment details are handled through secure delivery collection rather than stored online.
Age verification data
Because we sell age restricted products, we check age verification information to confirm customers are of legal purchase age in the UAE. This data is used only for compliance and is never used for marketing or shared with advertisers. For more detail see our age verification notice.
Sharing your information
We share your delivery details with our courier partners so they can deliver your order, and with service providers who help us operate the store, such as website hosting and customer support tools. We do not sell your personal information to third parties. We may disclose information where required by UAE law or to protect our legal rights, for example in cases of suspected fraud.
How long we keep your information
We keep your personal information only for as long as needed for the purposes described in this policy, including order records we must retain for accounting and legal compliance under UAE law. When information is no longer needed it is securely deleted or anonymised.
Your rights
You may request access to the personal information we hold about you, ask us to correct inaccurate details, or ask us to delete your information where there is no legal reason to keep it. To exercise any of these rights, contact us and we will respond within a reasonable timeframe.
Cookies
Our website uses cookies to remember your shopping cart, keep you signed in and understand how visitors use the store. You can control cookies through your browser settings, though some website features may not work properly if cookies are disabled.
Changes to this policy
We may update this Vape Dubai privacy policy from time to time to reflect changes in how we operate or in applicable law. The current version is always published on this page, and significant changes will be highlighted where appropriate. This policy should be read alongside our terms and conditions.