Refund and Returns Policy
What to do if your Vape Dubai order arrives damaged, incorrect, or faulty, and how refunds are handled.
This Vape Dubai refund policy explains how returns and exchanges work when you shop at vaphub.ae. If your order arrives faulty, damaged or incorrect, we will put it right with a replacement or a refund. Please read this policy alongside our terms and conditions, and contact us if anything is unclear.
Our promise on faulty and incorrect items
If your order arrives faulty, damaged or incorrect, report it within 7 days of delivery and we will resolve it as quickly as possible. Depending on the situation and stock availability, we will send a replacement or issue a refund. We know waiting for a resolution is frustrating, so our team treats these reports as a priority.
How to return a vape product in Dubai
To start a return, contact us within 7 days of delivery. Please include your order number, a clear description of the problem and, where possible, photos of the item and its packaging. Our team will review your report and confirm the next steps, including whether we collect the item or send a courier with your replacement.
Vape Dubai faulty product refunds
If a device does not work on arrival, for example it will not charge, will not produce vapour or has a manufacturing defect, we will arrange a replacement or refund once the fault is confirmed. Please do not attempt to repair the device yourself, as this may affect your eligibility. The same applies to e-liquids that arrive leaking, sealed incorrectly or with the wrong strength printed on the bottle.
Vape Dubai exchange policy for incorrect items
If we sent the wrong product or flavour, let us know and we will deliver the correct item. We will also arrange collection of the incorrect item where needed, at no cost to you. Under our vape Dubai exchange policy, exchanges are limited to items that are faulty or were sent in error.
Hygiene and opened products
For hygiene and safety reasons, e-liquids, nicotine pouches and any product that has been opened or used can only be returned or exchanged where the item is faulty. This is standard practice for consumable products and it protects every customer.
Refunds
Where a refund is agreed under this Vape Dubai return policy, it is issued to the original payment method within 3 to 5 working days once the return or fault is confirmed. Because we accept Cash on Delivery and Card on Delivery, cash refunds are arranged directly with you, while card payments are refunded to the card used. For faulty items, we cover the return delivery cost.
Delivery fees on returns
If the problem was our fault, for example a faulty or incorrect item, you pay nothing extra for the replacement delivery or collection. Our standard rates are 30 AED for normal delivery and 50 AED for 1 hour express delivery, with free delivery on orders above 300 AED, but these do not apply to corrective deliveries for our mistakes. Delivery fees for non faulty returns are the responsibility of the customer.
When returns are not possible
We cannot accept returns where a product was ordered in error and is not faulty, unless the item is unopened and in its original sealed packaging. In such cases, please contact us first and we will advise whether a return is possible.
Questions about this policy
If anything in this Vape Dubai refund policy is unclear, or you have a situation not covered here, please contact us or check our FAQs. We will always try to find a fair solution.