Returns and Refund Policy | Vape Dubai
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Returns and Refund Policy

What to do if your Vape Dubai order arrives damaged, incorrect, or faulty, and how refunds are handled.

Last updated: August 2026

Returns are accepted for damaged, defective, or incorrectly delivered items only, reported within 24 hours of delivery. Because vaping products are consumable and age restricted, opened or used items can’t be returned for change of mind.

1. What Can Be Returned

We accept returns or exchanges in the following situations:

  • The item arrived damaged or physically faulty
  • You received the wrong product, flavor, or nicotine strength
  • The device does not power on or charge when first used

Please report any of the above within 24 hours of delivery, with the packaging and device kept in the condition it arrived in.

2. What Can’t Be Returned

For hygiene, safety, and consumable product reasons, we can’t accept returns on:

  • Opened or used disposable vapes
  • Opened e-liquid bottles or used pods and coils
  • Items returned due to change of mind rather than a fault
  • Products reported more than 24 hours after delivery without prior notice

3. How to Request a Return

1
Contact us within 24 hours

Message us on WhatsApp or email with your order details and the issue.

2
Share photos of the item

Clear photos of the product and any damage help us resolve it faster.

3
We confirm the next step

Depending on the issue, we’ll arrange a replacement, pickup, or refund.

4. How Refunds Work

Vape Dubai does not take online prepayment, so most orders are paid in cash or by card on delivery. If a refund is approved for an order paid by card on our POS machine, the amount is refunded to the same card. If paid in cash, we will arrange the refund directly with you. Refunds are processed once the returned item, if applicable, has been received and checked.

5. Order Cancellation

You can cancel an order before it’s dispatched for delivery by contacting us on WhatsApp or by phone. Once a rider has been dispatched with your order, it can no longer be cancelled, though the return process above still applies if there’s a genuine issue with what arrives.

6. Contact Us About a Return

Reach our team at vapeuae333@gmail.com or WhatsApp us at +971 52 590 5493 with your order details. Full contact information is on our Contact Us page.

Vape Dubai sells exclusively to customers 18 and above, in compliance with UAE regulations. Read our Age Verification Notice →